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Shipping

All orders are shipped from our warehouse in LA. Shipping charges are $9.95 per order or free shipping for all orders over $50.

 

Returns

Items must be returned to us within 14 days of purchase. Unfortunately after 14 days, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

 

Sale items

Unfortunately, we cannot offer a refund on sale items, but we are happy to exchange items if they are not a suitable size or style.

 

Exchanges

If you would like to exchange an item for a different size or style, please email us at  info@ergopouch.com.au